Glass Automated Products, Inc. Privacy StatementLast Updated: August 30, 2007
Glass Automated Products, Inc. (referred to in this Privacy Statement as “Glass Automated Products, Inc.”) recognizes the importance of protecting the privacy of all information provided by users of our web site and all other clients of our products and services. We created this policy with a fundamental respect for our clients' right to privacy and to guide our relationships with our clients. This Privacy Statement discloses the privacy practices for all products and services owned and provided by Glass Automated Products, Inc..
INFORMATION COLLECTION AND USE
Glass Automated Products, Inc. collects information from our website users, as well as our clients. In this section of our Privacy Statement, we describe the type of information we collect and how we use it to provide better services to our clients.
Registration and Ordering
When attending our events, participating in our webcasts, using our website and signing up for certain selected services users must first register. During registration, users are required to give their contact information (such as name, e-mail address, mailing address and phone number). For internal purposes, we use this information to communicate with users and provide requested services, and, for our website visitors, to provide a more personalized experience on our sites. We also may collect information about a user's professional responsibilities (such as job title, company information and professional certification). We use such information to improve our service, for marketing purposes and/or for industry reporting purposes.
For our services that require payment we also collect credit card information (such as account name, number and expiration date), which is used for our or our agent's billing purposes only, and is not otherwise shared.
If users wish to subscribe to our e-mail newsletters, we ask for contact information (such as name, e-mail address, phone number) and information about the subscriber's professional interests and responsibilities. We use this information in the same manner as we use contact information in the registration and ordering process described above. Recipients of our newsletters can unsubscribe using the instructions listed at the end of the e-mail newsletter.
Surveys and Contests
From time to time we invite web site users and other clients to provide information via surveys or contests. Participation in these surveys or contests is completely voluntary and the website user or other client therefore has a choice whether to disclose requested contact information (such as name and mailing address) and demographic information (such as zip code or job title). In addition to the other uses set forth in this policy, contact information collected in connection with surveys and contests is used to notify the winners and award prizes and to monitor or improve the use of, and satisfaction with the website or other Glass Automated Products, Inc. products or services. Subject to the given client's preferences (as described in the "Permission" section below), such information also may be shared with third party sponsors of such surveys or contests.
We offer interactive and community features such as discussion boards, webcasts and user profiles. Note that all personal information sent or posted via such features becomes public information for which we are not responsible.
If clients elect to use our referral service for informing a friend about our sites and services, we may ask them for the friend's name and e-mail address. Glass Automated Products, Inc. will store and use this information to send the friend an invitation. This information may also be used to provide information about our company and related products and services. The friend may contact us as specified in the tell-a-friend message to request that no further communications be sent.
Communications with Us
We have features where our clients can submit information to us (such as our feedback forms). Where such submissions include requests for service, support or information, we may forward them to our agents, as needed, to best respond to the specific request. In addition, we may retain e-mails and other information sent to us for our internal administrative purposes, and to help us to serve clients better.
Communications from Us: Service Updates, Special Offers
In order to best serve our clients, we may send updates that contain important information about our products and services. For example, we send new clients a welcoming message, and verify password and username for our password-protected web sites. We may also communicate with a client to provide requested services and for account-related issues via e-mail, phone or regular mail. In addition to such service and product-essential messages, we offer our clients the option to receive information about our company, related products, services and promotions. Users, however, can choose not to receive these communications from us, as set forth in the "Permission" section below.
Automatic Data Collection
Our web sites, news letters and, from time to time, certain other products and services have features that automatically collect information from clients, to deliver content specific to clients' interests and to honor their preferences. This information assists us in creating products and services that will serve the needs of our clients.
For our internal purposes, we gather date, time, browser type, navigation history and IP address of all visitors to our web sites. We use this information for our internal security audit log, trend analysis and system administration, and to gather broad information about our user base.
We may combine information supplied by a client at registration with web site usage data to learn more about users and their preferences in the content of the site. We may use this information to tailor services to your interests or to contact you about offers from our business associates which may be of interest to you. We do not disclose this information to third parties.
WITH WHOM YOUR INFORMATION IS SHARED
When we have co-branded, customized, private label, "powered by" or sponsored products and services, or when we join with other parties to provide specific services (however we do not share credit card information with such third parties), then we may share (provide and receive) information about our clients with such third party, subject to the client's preferences (as described in the "Permission" section below). Please note that information collected in connection with online webcasts and events will be shared with the sponsor of the particular webcast(s)/seminar(s), subject to the given client's preferences (as described in the "Permission" section below). These sponsors will use the information according to their own privacy policies, and we urge participants to read those policies and be aware of their privacy practices before registering.
If you register for with one of our affiliates sites, information which you submit at registration may be shared with third party sponsors if you access their resources or register for events they sponsor.
Finally, on occasion, we may provide targeted lists of names and offline and online contact information for marketing purposes to third parties, subject to our Permission policies, as described below, pursuant to which we give clients the option of not having their name or contact information disclosed to third parties.
Other than as set forth above, we do not share personally identifiable information with other companies; apart from those acting as our agents in providing our product(s)/service(s), and which agree to use it only for that purpose and to keep the information secure and confidential. Also, our subsidiary and affiliate companies, entities into which our company may be merged, or entities to which any of our assets, products, sites or operations may be transferred, will be able to use personal information. We will also disclose information we maintain when required to do so by law, for example, in response to a court order or a subpoena or other legal obligation, in response to a law enforcement agency's request, or in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property. Users should also be aware that courts of equity, such as U.S. Bankruptcy Courts, might have the authority under certain circumstances to permit personal information to be shared or transferred to third parties without permission. We may share aggregate information, which is not personally identifiable, with others.
CORRECTION/UPDATING PERSONAL INFORMATION
If information which you have submitted to us changes, or if you no longer desire our product(s)/service(s), we provide a way to correct or update your personal data: you may either contact Customer Service for the applicable product or service or, to change your preferences, complete the "Feedback" page as described in the "Permission" section below.
Our clients are given the opportunity to choose whether to receive information from Glass Automated Products, Inc. and our affiliates that is not directly related to the product or service for which they registered (or which they otherwise agreed to receive). Other than the sharing of user information, as set forth in the "With Whom Your Information Is Shared" section above, Clients also have the opportunity to choose whether to have personal information shared with third parties for marketing purposes. Clients also can go to our Feed Back page at any time to change their preferences. You may choose to opt out of certain products and services selectively or entirely. Your choice to resubmit your email address and contact details to us will also reset your privacy preferences. In addition, for those clients that are California residents, you may have additional rights, as described in the "Your California Privacy Rights" section below.
Please note that we will endeavor to implement your permission requests within a reasonable time, although for a time you may continue to receive mailings, etc., transmitted based on information released prior to the implementation of your request. In addition, please note that even after such request is implemented, you will continue to receive information directly related to the product or service for which you registered (or which you otherwise agreed to receive), so you always are kept informed.
YOUR CALIFORNIA PRIVACY RIGHTS
Beginning on January 1, 2005, California Civil Code Section 1798.83 permits those clients that are California residents to request that Glass Automated Products, Inc. not share your personal information with third parties for their direct marketing use. To make such a request please write us at:
Glass Automated Products, Inc.
15661 Producer Lane, Unit M
Huntington Beach, CA 92649
We use reasonable precautions to protect information about our clients while it is stored on our servers or in transit to our vendors processing on our behalf. Sensitive information that is transmitted to us online (such as credit card number) is encrypted and is transmitted to us securely. In addition, access to all of our clients' information, not just the sensitive information mentioned above, is restricted. Only employees who need the information to perform a specific job (for example, a billing clerk or a customer service representative) are granted access to personally identifiable information. Finally, the servers on which we store personally identifiable information are kept in a secure environment.
Our web sites contain links to other sites. Glass Automated Products, Inc. is not responsible for the privacy practices or content of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each web site to which we may link that may collect personally identifiable information.
Glass Automated Products, Inc. websites are not directed at individuals thirteen years of age or younger, and Glass Automated Products, Inc. does not intend to collect any personally-identifiable information from such individuals.
NOTIFICATION and CHANGES
If we change our Privacy Statement, we will post those changes on this page so our users are aware of what information we collect, how we use it and under which circumstances, if any, we disclose it. Users should check this policy frequently to keep abreast of any changes.