Refund policy

Standard replacement parts

You may request a return of an unused standard replacement part within 30 days of delivery. Items must be in their original condition and packaging, with proof of purchase. Installed or used items are not eligible for a change-of-mind return. This does not exclude claims for defective or incorrectly supplied items.

Contact sales@glassautomated.com or call 714-898-8800 with your order number before returning an item. We will provide return instructions. Please do not send returns to the original manufacturer.

Return shipping and fees

For a change-of-mind return or a part ordered incorrectly by the customer, the customer pays return shipping. Original shipping charges are not refundable for these returns. We do not charge a restocking fee for an eligible unused standard part.

If we supplied an incorrect or defective item, contact us with the order number and details of the issue. We will arrange an appropriate replacement or refund and cover the necessary return shipping for confirmed errors or defects.

Custom and specially configured orders

Custom-fabricated and specially configured products are made to the agreed specification and cannot be returned for a change of mind. This does not exclude claims for defects or a failure to meet the agreed specification. Any order-specific return or cancellation terms will be provided before the order is accepted.

Refunds

We will inspect returned items and confirm the outcome by email. Approved refunds will be issued to the original payment method within 5 business days after we receive and inspect the returned item. Your payment provider may take additional time to post the credit.

Return address

Glass Automated Products
15661 Producer Ln, Unit M
Huntington Beach, CA 92649
United States

Use the return instructions provided by our team. This policy applies to customers in all countries we serve and does not limit any rights that cannot be excluded under applicable law.