Shipping policy

Dispatch times

Standard orders normally dispatch within one business day. Large-quantity orders may require additional time. For bulk orders, custom fabrication or a deadline, contact us before ordering so we can confirm the dispatch schedule for your parts.

Dispatch is when your order leaves us. Carrier transit time is additional and varies by destination and service. A checkout transit estimate is not a guaranteed dispatch or delivery date.

U.S. online orders

• Orders below $250: standard shipping is $9.95.
• Orders of $250 or more: free economy shipping is available.

Thresholds are in USD and apply to the merchandise subtotal after discounts, before taxes and shipping. Available services and the final shipping charge are shown at checkout. Select the free economy option when your order qualifies; other carrier services may have an additional charge.

International orders

Available international shipping services and charges are calculated at checkout for your address. If checkout does not offer a service, contact us with your destination, part numbers and quantities for a shipping quote.

Bulk and custom orders

Shipping and production timing for quoted bulk or custom orders are confirmed with your quote. The online rates above apply to orders placed through our standard checkout.

Questions, delivery issues and returns

For a required delivery date, a damaged shipment or help with an order, email sales@glassautomated.com or call 714-898-8800. Include your order number if you have one. For damage, please retain the packaging and send photos so we can help.

Eligible unused standard replacement parts may be returned within 30 days of delivery with no restocking fee. Conditions and return-shipping terms apply; see our return policy.